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RunWhen

Exporting a Debug Transcript

If RunWhen support asks for a debug transcript, you can download the complete technical record of a chat session as a JSON file. It contains far more than the chat view shows — every underlying step the assistant took — and is meant for troubleshooting the assistant, not for sharing.

This is separate from Export PDF (a human-readable copy) and Copy link (a shareable read-only view of the conversation).

Exporting

  1. In the chat session, click the Export chat icon.
  2. In the dialog that opens, generate the export link. An Export options row appears.
  3. Click Export debug transcript (JSON) (the bug-report icon — its tooltip reads “Export debug transcript (JSON) — for RunWhen support”).

A file named runwhen-chat-debug-<sessionId>-<date>.json downloads. The same option also appears on the shared-chat Export view toolbar when you are signed in.

The Share feedback dialog&#x27;s Export options row — copy link, download PDF, and the bug-report Export debug transcript (JSON) button

What’s in the file

  • The session’s identity and timing, plus any feedback (thumbs rating and comment) left on it.
  • An events array — every step the assistant took, untruncated: tool calls and their arguments, tool results, errors, and timestamps. This is more detail than the chat UI shows, which summarizes.

Before you share it

⚠️ The debug transcript is not redacted — it can contain unscrubbed user input and tool output. Send it only to RunWhen support; do not post it in public channels.

Any signed-in workspace member can export a session they can open — the download uses a short-lived signed link together with your workspace sign-in. No special role is required.