Deployment Options
RunWhen offers flexible deployment options to meet your security, compliance, and operational requirements. All options use the same RunWhen Local agent architecture — the difference is where the Platform backend runs.
Architecture Summary
In every deployment model:
- RunWhen Local runs inside your Kubernetes cluster(s) as a set of pods
- RunWhen Platform coordinates troubleshooting, hosts the UI, and runs AI analysis
- Communication is outbound-only from RunWhen Local to the Platform over HTTPS (TLS 1.3)
- Credentials never leave your environment — only task metadata and results cross the trust boundary
Option 1: Multi-Tenant SaaS
The fastest way to get started. RunWhen hosts and manages all Platform infrastructure. Your workspace is logically isolated with a separate database.
Features:
- Fully managed infrastructure, upgrades, and monitoring
- Zero-downtime automatic updates
- Multi-AZ high availability
- SOC 2 Type II certified
- Data residency: US or EU regions
Best for:
- Fast POC and evaluation
- Small to mid-size teams
- Teams without dedicated Kubernetes platform expertise
- Standard compliance requirements (SOC 2, GDPR)
Not suited for:
- Air-gapped environments
- Custom compliance requirements (FedRAMP, etc.)
Get started: Sign up at app.beta.runwhen.com and follow the Quick Start guide.
Option 2: Single-Tenant SaaS
Dedicated infrastructure, managed by RunWhen. Best balance of convenience and isolation. You get a dedicated VPC, dedicated database, and custom network options.
Additional features over Multi-Tenant:
- Physical isolation from other customers
- VPC peering and private endpoints (AWS PrivateLink)
- Dedicated IP addresses
- Scheduled maintenance windows
- Customer-managed encryption keys (BYOK)
Best for:
- Mid-size to large enterprises
- Specific compliance requirements
- Performance-sensitive workloads
- Organizations needing dedicated resources without managing infrastructure
Get started: Contact sales@runwhen.com to discuss requirements.
Option 3: Self-Hosted
Deploy RunWhen Platform entirely in your own infrastructure. Complete control and customization.
Features:
- Air-gapped operation supported
- Deploy in any region or data center
- Source code access available (enterprise license)
- Full compliance control
- Complete network isolation
System Requirements (Minimum / POC):
- Kubernetes 1.25+
- 3 nodes, 4 CPU / 16 GB RAM each
- 100 GB storage
- PostgreSQL 14+, Redis 6+
System Requirements (Production):
- Kubernetes 1.27+
- 6+ nodes, 8 CPU / 32 GB RAM each
- 500 GB SSD-backed storage
- PostgreSQL 15+ (HA), Redis 7+ (HA)
Best for:
- Large enterprises and regulated industries
- Air-gapped or classified environments
- FedRAMP, FISMA, or custom compliance needs
- Teams with existing Kubernetes expertise
Get started: Contact sales@runwhen.com for trial license and prerequisites.
Hybrid Deployments
Many organizations run hybrid configurations:
- Platform in SaaS, RunWhen Local agents in multiple clouds or data centers
- Dev/test on multi-tenant SaaS, production self-hosted
- Multiple RunWhen Local instances reporting to a single workspace
All RunWhen Local instances communicate outbound to one Platform endpoint, regardless of deployment model.
Comparison
| Feature | Multi-Tenant SaaS | Single-Tenant SaaS | Self-Hosted |
|---|---|---|---|
| Setup Time | Minutes | Days | Weeks |
| Infrastructure Management | RunWhen | RunWhen | You |
| Upgrades | Automatic | Scheduled | Manual |
| Compliance | SOC 2, GDPR | Custom | Your choice |
| Data Residency | US or EU | Flexible | Any location |
| Air-Gapped | No | No | Yes |
| Source Code Access | No | No | Yes (enterprise) |
| Network Isolation | No | VPC peering | Full |
Migration Paths
- Multi-Tenant to Single-Tenant: Database migration performed by RunWhen. Approx. 15 minutes downtime.
- SaaS to Self-Hosted: Export workspace, install self-hosted platform, import, redirect RunWhen Local agents. Approx. 1 hour (or parallel run for zero downtime).
- Self-Hosted to SaaS: Reverse of above process.
All migration paths are supported. Contact info@runwhen.com for migration planning.