RunSessions

A RunSession captures all events and activities that occur when troubleshooting, and is comprised of:

• A name, which can be:

  • Customized for your team and the issue you're investigating, such as "Troubleshoot Cart Service"

  • Auto-generated (when quickly running tasks from different Points on the Map (SLXs))

• A series of Troubleshooting Tasks, which can be:

  • Added by your team members

  • Added by a Digital Assistant

• A report (see RunSession Reports), which contains:

  • A summary and timeline of all tasks run

  • All discovered Issues, along with issue severity and suggested Next Steps

  • A full report with verbose details from each task that was executed

  • Analytics about the report, such as the duration, time saved, team members, and involved SLXs (See Points on the Map (SLXs))

Starting a RunSession from the Map

RunSessions can be started by:

• #asking-digital-assistants-for-suggestions

• Selecting Tasks from Points on the Map (SLXs)

Adding Tasks to a RunSession

Tasks can be added to any RunSession by simply selecting the existing RunSession name.